If the product does not satisfy you, thank you for following the procedure this joined under 15 Days after delivry

Send an E-mail at GENKISHOPS.COM with to objects : return of the goods, by mentionning inside the E-mail the number of the number of the order, your identity and the motive for return.


– All returned items must be unworn, unwashed, and complete with original tags and/or packaging if applicable.


– GENKISHOPS is not responsible for the return shipping costs of the items // the shipping cost  will never be included into the refund.


– Please make sure all returned items are well packaged, as not to be damaged in the post.


– If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, and any damage may result in the return being refused.


– Please make sure all return packages are sent with a trackable, insured service.


– GENKISHOPS cannot take responsibility for items damaged or lost in the return transit.


– If returned an item from outside the France, please clearly mark the package ‘RETURNED GOODS’, to avoid any customs charges.


– GENKISHOPS is not responsible for any return custom charges made.



Return Adress:

GENKI – Service retour 
1 Place de la République 
26000 Valence


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