If the product does not satisfy you, thank you for following the procedure this joined under 15 Days after delivry
Send an E-mail at GENKISHOPS.COM with to objects : return of the goods, by mentionning inside the E-mail the number of the number of the order, your identity and the motive for return.
– All returned items must be unworn, unwashed, and complete with original tags and/or packaging if applicable.
– GENKISHOPS is not responsible for the return shipping costs of the items // the shipping cost will never be included into the refund.
– Please make sure all returned items are well packaged, as not to be damaged in the post.
– If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, and any damage may result in the return being refused.
– Please make sure all return packages are sent with a trackable, insured service.
– GENKISHOPS cannot take responsibility for items damaged or lost in the return transit.
– If returned an item from outside the France, please clearly mark the package ‘RETURNED GOODS’, to avoid any customs charges.
– GENKISHOPS is not responsible for any return custom charges made.
GENKI – Service retour
1 Place de la République